Terms and conditions


1.1 Services

The company Taxi Radio Bruxellois SA is a telephone exchange, which means that it connects a carrier (member) with a customer.
Taxi Radio Bruxellois specialises in the transport of persons and express road transport of letters and small parcels.

1.2 Prices

Our prices are quoted inclusive of VAT.
Any complaint concerning prices must be submitted within eight days of the date of the invoice. The principal shall at all times be liable for the payment, even if he has issued to us the order to collect the price of the transport from the addressee or from any other third party. The price of the transport does not include any and all ancillary costs and charges, storage, etc. with no reservations or exceptions.

1.2.1 Payment

Our invoices are payable in cash and bear interest ipso jure at the legal rate plus 2%. In the event of non-payment after formal notice, 15% of the amount invoiced shall also be payable as a lump sum indemnity with a minimum of € 50 to cover commercial damages and administrative costs.

1.2.2 Special conditions related to customers not showing at the pick-up address and time 

In case of absence at the pick-up address, whether the customer has requested the ride or just benefits from it, either at the arrival of the taxi for immediate orders or at the booking time for orders in advance, the driver will wait for a maximum duration of 5 minutes. When this time limit expires, the driver is free to close the ride and declare a “client no show”. In this case, fees up to 5€ can be charged by Taxis Verts to the customer who requested the ride, especially in-app payments through the Taxis Verts mobile app. This fee is meant to compensate the driver for the loss of time and mileage.
In case of a complaint to Taxis Verts to deny the absence, the customer service will analyse the eligibilty of the request based on the Taxis Verts rides data.

1.2.3 Special conditions about fixed guaranteed price

The estimated ride fare is indicated in the form of a price range in the app before ordering. This estimate is based on normal traffic conditions and doesn’t take into account the risks likely to significantly increase the duration of the ride. It doesn’t constitute in any case a commitment of Taxis Verts.
To avoid these risks, Taxis Verts offers a service called “fixed guaranteed prices” allowing you to benefit from a guaranteed price. Acceptance of the use of the “fixed guaranteed price” service will result in your agreement on the proposed price, as Taxis Verts will be responsible for any difference between the fixed guaranteed price and the taximeter price, as part of its booking intermediary service.
The fixed guaranteed price can not be applied in the following cases:
– The driver waits more than 5 minutes before leaving the pick-up point
– Additional waiting time requested during the ride
– Change of destination requested during the ride
– Detour requested during the ride

In these different cases, the price to pay will be the one indicated on the taximeter at the end of the ride.

1.2.4 Particular conditions relating to our taxi and delivery vouchers (chèques)

Cheque debit order forms are used only for payment to drivers of trips by taxi or the transport of parcels or mail ordered through our services. They may not under any circumstances be used for loans and no change may be given in return. The entry only of the amounts to be debited shall suffice as proof, and the order need not necessarily be signed. It may be used for any carrier. The affiliate remains liable for the use of cheques entrusted to him, even in the event of loss or theft. Cheque statements are payable in cash upon receipt, whatever the amounts and periodicities. New books of order forms may be issued only after the payment of outstanding statements, and we reserve the right to review the amount to be issued without having to give reasons. The deposit paid, which does not bear interest, may not under any circumstances be used for the settlement of accounts, except in case of termination, which shall entail the immediate handing-over of any remaining blank forms. The T.R.B. reserves the right to terminate the affiliation at any time without giving reasons, but refunding the deposit or the balance thereof in the event of non-payment. If the affiliation is terminated, the affiliate undertakes not only to cease to use the cheques still in his possession, but also to return them immediately to the T.R.B. by registered delivery. The T.R.B. shall be entitled to charge a contribution of 2.5% of the amount of the statements with a minimum lump sum of €15 for invoicing costs.

1.2.5 Particular conditions for the transport of objects Arrangements 
Each parcel or envelope shall be legibly labelled and shall give the full particulars of the sender and of the addressee. We refuse to transport cash, securities, valuables such as precious stones, jewellery, etc. as well as any dangerous goods. The goods shall be packed by our customers so they can withstand the normal handling and transport operations taking into account their nature. It is impossible for us to check the condition of the goods when they are picked up. Liability 
Our liability is determined by the CMR Convention (Belgian law of 4 September 1962) and its additional protocols. Whatever the contractual nature of our intervention, the maximum indemnity payable by our company in the event of liability shall be 8.33 SDR per kg gross weight of missing or damaged goods. No indemnity shall be payable for any harm suffered as a result of the unavailability and/or loss of clientele and/or any indirect losses. Optional comprehensive insurance
Our company has taken out a floating “comprehensive” policy for goods. This optional insurance policy is available to our customers at their express request and against payment of the premium to be determined on the basis of the risk incurred and the declared value.
Acceptance of this insurance policy creates for the benefit of our customers a direct legal link with the insurer. If our customers wish to take out a separate insurance policy for the goods, this insurance policy shall contain a clause giving a waiver of claims against our company.

1.2.6 Complaint tracking

If the customer is not satisfied with the way in which his/her transport is administered, he/she may contact the Customer Service via the online form so that Taxis Verts can conduct an inquiry as quickly as possible.
In the event of an unjustified complaint, Taxis Verts reserves the right to charge the costs incurred to the complainant.
If Taxis Verts cannot effectively respond to a Customer complaint through its internal complaint procedures, the Customer may contact the Mediation Service for the postal sector at the following address: Rue Royale 97 box 14 at B-1000 Brussels, or by e-mail at info@smspo.be.

1.2.7 Damaging the vehicle and/or leaving it in a dirty state

If the vehicle has been soiled for whatever reason, a minimum fee of € 150.00 will be charged to the Passenger(s). This charge must be paid at the end of the journey directly to the driver. This charge covers the cleaning itself and the loss of income during the cleaning process. Should the cleaning and/or repair costs exceed the minimum fee, the Passenger(s) will be liable for the total costs. Next to the repair costs Passenger(s) will also be charged for the time and cost of the vehicle being out of operation. In such a case, the hourly fee that will be charged to the Passenger(s) equals the current hourly waiting fee as defined by the Brussels Capital-Region.

1.2.8 Jurisdiction clause

Any dispute shall be governed exclusively by the courts of Brussels.


An advanced taxi booking consists in the registration by the T.R.B. of this request with the particulars of the customer during a long or short period before the time of the trip. This does not cover the booking of a specific taxi but a priority taxi search arranged by the company to be initiated shortly before the scheduled pickup time. The customer’s request is thus “stored” on our central computer, and around 15 minutes before the pickup time specified by the customer the dispatching system, selects a driver, among the closest drivers to the customer address, corresponding to the requested options and provides the pre-recorded details of the customer to be picked up. In certain exceptional situations, due to external circumstances (strikes, heavy rush hour traffic, weather conditions such as rain, snow, etc.), problems may arise at the scheduled time and it may be difficult to find an available taxi in the specified district. Also, an unexpected complication may prevent the driver from gaining access to the pickup place on time. The T.R.B. may not under any circumstances be held liable for any delays that may arise or – a fortiori – for the indirect consequences of the same.


We are committed to treating all submitted data confidentially. In accordance with the law (see website of het Belgisch Staatsblad), you have the right to access the data that concerns you and you can have it corrected and removed.


Taxi Radio Bruxellois SA is committed to protecting the privacy of all visitors, also those who access our services through one of our mobile applications eCab, Splyt or Collecto. Please read the following privacy policy which explains how we use and protect your information.
By visiting and/or ordering services on this application, you agree and where required you consent to the collection, use and transfer of your information as set out in this policy.

4.1 Information that we collecto from you

4.1.1 When you create or modify your account via one of our mobile applications, order a taxi ride, contact customer support, or otherwise communicate with us, you may be asked to provide information about yourself including your name, phone number, email address and postal address. We may also collect information about your usage of the application and information about you from the e-mails or letters you send to us.

4.1.2 By accessing Taxis Verts information and/or services using mobile digital routes such as (but not limited to) mobile, tablet or other devices/technology including mobile applications, then you should expect that Taxis Verts’, eCab, Splyt, Collecto data collection and usage as set out in this privacy policy will apply in that context too. We may collect technical information from your mobile device or your use of our services through a mobile device, for example, location data and certain characteristics of, and performance data about your device, carrier/operating system including device and connection type, IP address. Unless you have elected to remain anonymous through your device and/or platform settings, this information may be collected and use by us automatically if you use the service through your mobile device(s).

4.2 Use of your information

4.2.1 Your information will enable us to provide you with access to the relevant parts of the application and to supply the services you have requested. It will also enable us to contact you when necessary concerning our services. We will also use and analyse the information we collect so that we can administer, support, improve and develop our business, for any other purpose whether statistical or analytical and to help us prevent fraud. Where appropriate, now and in the future you may have the ability to express your preferences around the use of your data as set out in this privacy policy.

4.2.2 We may use your information to contact you for your views on our services and to notify you occasionally about important changes or developments to the application or our services.

4.3 Disclosure of your information

4.3.1 The information you provide to us will be transferred to and stored on our servers.

4.3.2 We may share the information we collect about you as described in this Statement or as described at the time of collection or sharing, including as follows:
• With Drivers to enable them to provide the Services you request. For example, we share your name and pickup and/or drop-off locations with Drivers;
• In response to a request for information by a competent authority if we believe disclosure is in accordance with, or is otherwise required by, any applicable law, regulation, or legal process;
• With law enforcement officials, government authorities, or other third parties if we believe your actions are inconsistent with our User agreements, Terms of Service, or policies, or to protect the rights, property, or safety of Taxi radio Bruxellois sa or others;

4.4 Security and data retention

4.4.1. We take steps to protect your information from unauthorised access and against unlawful processing, accidental loss, destruction and damage. We will keep your information for a reasonable period or as long as the law requires.

4.4.2. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take steps to protect your information, we cannot guarantee the security of your data transmitted to the Website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

4.5 Accessing and updating

In accordance with the law of December 8, 1992, you have the right to see the information we hold about you (“Access Request”) and to ask us to make any changes to ensure that it is accurate and up to date. If you wish to do this, please contact us at info@taxis.be.

4.6 Changes to our privacy policy

Any changes to our Privacy Policy will be posted to the application and, where appropriate, through e-mail notification.

4.7 Contact

All comments, queries and requests relating to our use of your information are welcomed and should be addressed by email to info@taxis.be.

We are true to ourselves, and commit to always perform at our best.